Shipping Policy

At MHM Bamboo, we know how exciting it is to receive something special for your little ones! We do our best to get your orders packed with care and on their way to you as quickly as possible.

Order Processing

Orders are typically processed and shipped within 1–3 business days, excluding weekends and federal holidays.

During busy shopping periods, holidays, or special promotions, processing may take a little longer. We appreciate your patience!

Shipping Rates

Shipping costs are calculated based on the total weight of your order and displayed at checkout before payment.

We offer shipping starting at $6.95 for eligible lightweight orders.

Larger or heavier orders may have higher shipping charges, which will always be shown at checkout.

Shipping Locations

We currently ship throughout the contiguous United States, including Washington, D.C.

We also welcome orders to APO, FPO, and DPO military addresses, where supported at checkout.

At this time, we do not offer standard shipping to Alaska, Hawaii, or U.S. territories.

Delivery Times

Orders are generally shipped using USPS.

Delivery times vary depending on your location, the selected shipping service, and carrier operations. Estimated delivery times do not include our order processing period.

Please note that APO/FPO/DPO shipments may take longer due to military mail processing and customs requirements.

Tracking Information

Once your order ships, you'll receive a shipping confirmation with tracking information, when available, so you can follow your package's journey.

Incorrect Shipping Addresses

Please double-check your shipping address before placing your order.

If you notice an error, contact us as soon as possible. We'll do our best to make corrections before your order ships, but we cannot guarantee changes once a package has been processed or handed to the carrier.

Additional shipping charges resulting from an incorrect or incomplete address may be the customer's responsibility.

Lost or Delayed Packages

While we do our best to ensure every order arrives safely, shipping delays can occasionally happen.

If your package appears lost or significantly delayed, please contact us. We'll be happy to help investigate with the shipping carrier and work toward an appropriate resolution.

Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect item, please contact us promptly with your order number and photos of the issue.

We'll work with you to make things right.

Questions?

Have a question about shipping? Please contact us through our website. We're always happy to help!

Thank you for supporting MHM Bamboo, a small, family-owned business. Every order means so much to us!